West Lake Bank Online Frequently Asked Questions (FAQ)

What is West Lake Bank Online?

West Lake Bank Online is a service that allows you to access your bank accounts using a PC (personal computer) connected to Internet.

Banking on the Internet is like having a bank branch on your desktop. You can access your bank any time, from any place.

Who is eligible for RetailWest Lake Bank Online?

All individual West Lake Bank customers (account holders) are eligible for getting West Lake Bank Online access for their West Lake Bank accounts. you can register yourself for West Lake Bank Online by providing the details required on the registration page.

How do I access West Lake Bank Online?

Contact our customer service center to request for West Lake Bank Online. A mail will be forwarded to the email address that you registered with West Lake Bank with your Customer ID and the link to West Lake Bank Online registration page.

To access West Lake Bank Online you need to have a PC (personal computer) with Internet Explorer 8 and above or any other browser (Netscape, Google Chrome, etc ), which should be connected to the Internet. Minimum requirements:

• Hardware: You need a PC with 256 MB RAM, 2 GB Hard Disk Space and 500 MB free space.
• Software: You need a browser, preferably Internet Explorer Version 8.0 or higher.

What is my User ID & Password for West Lake Bank Online?

West Lake Bank Online is a self service internet banking platform. Therefore, you will have to create your User ID & Password without any intervention from West Lake Bank Bank.

What is Authorization Password?

West Lake Bank Online has two level passwords for enhanced security of your accounts. Authorization password is the second level password that you need to enter to do certain transactions. You need to acquire a Token from West Lake Bank Bank in order to generate the authorization password.

How do I access French / English version of West Lake Bank Online?

After logging in to West Lake Bank Online, you can select the language option.

When can I use West Lake Bank Online services?

With West Lake Bank Online, you have access to your account information 24 hours a day, 7 days a week. You will be informed online in case our system is down due to certain maintenance reasons.

What accounts can I access through West Lake Bank Online?

You can access your current account, savings account, call deposit, fixed deposit, loans, credit card on West Lake Bank Online.

What can I do on West Lake Bank Online?

Current / Savings Account:

• View Account balance, Account activity, Account details, Cheque status and Standing Instructions.
• Download Account activity in CSV (for MS Excel) or PDF format, or get it emailed to your email id.
• Transfer funds between your accounts with West Lake Bank or to third party accounts. You select a one-time transfer option or register the beneficiary by filling a beneficiary registration form for recurrent transfer and set up a standing instruction.
• Request for cheque book, physical statement and demand draft.
• Remit money to third parties within Internetional for collection from West Lake Bank Bank branches or ATMs.
• Remit money to third parties outside Internetional for collection from any of our subsidiaries (
• Pay Bill, Taxes etc

Call Deposit:

• View Account balance, Account details and Account activity.

Fixed Deposit:

• View Account balance and Account details.
• Book a new fixed deposit.
• Use a fixed deposit calculator.
• View Fixed Deposit interest rates.

Loan:

• View Account balance, Account activity and Account details.
• Download Account activity in CSV (for MS Excel), PDF or MS Money format or get it emailed to your email id.
• Apply for a loan.
• Use an EMI (monthly installment) calculator.

Credit Card:

• View Credit Card balances, Credit Card activity and Credit Card details.
• Make payment towards your credit card by debiting your bank account.

Transaction Alert:

• Create email alert, SMS alert or both for your credit and debit transactions.
• Create alert for balance threshold.
• Configure different alert to different phones

Other Transactions:

• View exchange rates.
• View / edit your personal details with West Lake Bank .
• Change your login password

We recommend you explore the demo to experience the features of Retail West Lake Bank Online..

How can I communicate with West Lake Bank Bank from West Lake Bank Online?

• Communicate with the bank over a secure medium by using Message Centre.
• Communicate directly with our customer support staff by using live support

When will my transactions affect my account?

Most of the transactions will be executed instantly; some others will take some processing time. The time required to execute a particular transaction will be informed to you when you complete the transaction. In case your transaction is not executed on time, please contact us and provide the transaction details along with the ‘transaction reference number’.

Is there any charge for using West Lake Bank West Lake Bank Online?

No. Currently, we offer Access West Lake Bank Online free to all our customers. However, there may be charges for certain features like external funds transfer, standing instruction set up, etc. You will be informed about the relevant charges before the transaction is completed.

What happens if I forget my password?

• Enter your user id on login page and click submit button
• On the next page, click "Forgot Password"
• On the next page, supply the relevant information that your provided when you subscribed to West Lake Bank Online
• Create new Password

How secure is West Lake Bank Online?

Security of your accounts is our top priority. West Lake Bank uses the latest technology with robust security methods, including 128-bits SSL encryption, firewalls, timed log-out and access blocking in case of repeated incorrect password entry, to ensure the security and confidentiality of your personal and financial information.

• West Lake Bank takes utmost precaution to prevent unauthorized access to the Bank's servers with measures like firewalls and access controls.
• All your transactions travel via 128-bit SSL encrypted medium (the industry standard for encrypted communication).
• Your password is created by you and can be changed as you want.
• You are required to select an image during the user id creation process. This image will always appear during login if you are actually on valid West Lake Bank Online platform. If the image does not appear or is different, then you are not on West Lake Bank Online
• To prevent somebody from guessing your password and getting unauthorised access to your account your User ID is locked in case of three consecutive wrong password entries.
• To prevent an unauthorised person from viewing your West Lake Bank Online account in case you leave your computer idle, we close your Internet session in case of inactivity for an extended period of time.